Frequently Asked Questions.
Do you schedule appointments in advance? Are you going to be on time?
We make every effort to keep our appointments on time, however other jobs may take longer than expected, or an earlier appointment may require additional work on-site. We usually give a two-hour window for our arrival time (ETA). If we suspect we'll be late or early, we'll call you ahead of time to let you know.
What is the best way for me to pay? What are your terms of payment?
All major credit cards, checks, and cash are accepted. You can pay us in person after we're finished on-site, or you can pay us later with a debit or credit card through our secure online payment system. In our invoice, we include instructions. There is a 3.5 percent processing fee for debit/credit card payments.
Are you covered by insurance?
Yes! We are completely insured and have a $6 million liability policy in place. As part of our "satisfaction guarantee," we stand behind our work and attempt to fix any difficulties directly with consumers. We've been in business for more than 20 years and have completed over 4500 projects.